Privacy Policy
FR Cuidados de Saúde, Lda – ByronSystemDeveloper built the Chat Help Me app as a Free app. This SERVICE is provided at no cost and is intended for use as is.
This page informs users about our policies regarding the collection, use, and disclosure of Personal Information when using our Service.
By using this Service, you explicitly agree to the collection and processing of your information, including sensitive personal data, in accordance with this Privacy Policy.
Nature of the Service
Chat Help Me is a private psychological support chat service.
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Communication occurs only between the user and the app administrator / health professional.
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Users cannot communicate with each other.
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The Service is intended to provide emotional and psychological support, not psychotherapy or medical treatment.
⚠️ This Service does not replace professional medical or psychological care and is not an emergency service.
If you are experiencing a mental health emergency or are at risk of harm, you should immediately contact local emergency services or a qualified healthcare provider.
Information Collection and Use
To provide psychological support, the Service may collect the following information:
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First and last name
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Email address
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Messages exchanged through the chat
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Information voluntarily shared by the user, which may include sensitive personal data related to mental or emotional health
By using the app, users explicitly consent to sharing sensitive personal data for the sole purpose of receiving psychological support from a health professional.
Sensitive Personal Data (Health Data)
Messages exchanged within the app may contain health-related and psychological information, which is classified as special category personal data under the General Data Protection Regulation (GDPR).
Such data is processed only with the user’s explicit consent and exclusively for the purpose of providing psychological support.
Legal Basis for Processing (GDPR)
Personal and sensitive data are processed based on:
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Explicit user consent
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The necessity to provide the requested psychological support service
Users may withdraw their consent at any time by contacting the therapist or administrator.
Data Retention
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Chat messages are stored only while the user remains active in the app.
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If a user does not access the app for one (1) consecutive month, all chat messages are automatically and permanently deleted.
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Users may also request manual deletion of their communication at any time.
User Rights (GDPR)
Users have the right to:
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Access their personal data
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Request correction of inaccurate data
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Request deletion of their data
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Withdraw consent at any time
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Request information about how their data is processed
Requests can be made directly through the therapist or via the contact details provided below.
Third-Party Services
The app uses third-party services that may collect information used to identify you:
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Firebase Crashlytics
These services operate under their own privacy policies.
Log Data
In case of app errors, we may collect Log Data through third-party services, including:
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IP address
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Device name
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Operating system version
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App configuration
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Date and time of use
This data is used solely for app improvement and stability.
Security
We take reasonable and appropriate measures to protect your personal and sensitive data.
However, no method of transmission or storage is 100% secure, and absolute security cannot be guaranteed.
Children’s Privacy
This Service is not intended for children under the age of 13.
We do not knowingly collect personal data from children under 13. If such data is identified, it will be immediately deleted.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page, and users are encouraged to review it periodically.
Effective date: 2022-02-14
Data Controller
FR Cuidados de Saúde, Lda – ByronSystemDeveloper
Portugal – European Union
Acts as the Data Controller under GDPR.
Contact Us
If you have any questions or requests regarding this Privacy Policy or your personal data, contact us at: